Frequently Asked Questions Title

Frequently Asked Questions

Shopping

• How do I place an order?

When you're done shopping, click "checkout" to place your order. All of the items in your shopping bag appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping bag before proceeding to checkout.

During checkout, you will be asked to provide:

  1. Your e-mail address and password, for security purposes
  2. Your billing address.
  3. The address(es) you want to ship to.
  4. Your preferred shipping method (for shipping information, click here.)
  5. Any Coupon codes you have received .
  6. We redirect your link to Third credit card processor(Paypal® or Ikobo®) to pay the bill

• I want purchase ready-madee clothes at Rechishop.com

. How do I measure my size?

You can take a look for the tips of measuring body size and simply enter your body size to find your fit size.

• I want purchase custom-made clothes at Rechishop.com. How do I measure my size?

You can take a look for the tips of measuring for custom-made size.

• Can the ready-made styles be custom-made?

Yes,they can!You would click custom-made link button to select you body size and garment options.we can also make the ready-made styles according your measurements and requirements! You are able to place orders for cheongsam custom-made in the same styles as the ready-made cheongsams , but with the fabrics and lengths of your choice.

• Do you offer larger clothing sizes?

For most of our range, we do. Our largest women size goes up to 5XL (US Size) and 5XL (US Size) for men. However, if you couldn't find the sizes you need, we do offer customer-made service for some selected designs.

How to Custom-made

• How do purchase custom-made?

We fully respect customer's choice. Those who want to have clothes made to order can choose style, material and button of your clothes. Then we'll make clothes at your requirement.

  1. Bowse clothes' style and click custom-made link button.
  2. Measure you body size
  3. Select your just measured size and choose fabric's and garment's options
  4. Click "add to bag" link

• How to choose the cheongsam's tightness?

In the custom-made order form, there is a menu for tightness

If the customer choose "close-fitting", the three measurements (bust, waist and hip measurement) of cheongsam will be 2.4"-2.7"(6-7cm), 1.2"-1.6"(3-4cm), 1.2"-1.6"(3-4cm) larger than the three measurements of the customer.

If the customer choose "standard", the three measurements (bust, waist and hipmeasurement) of cheongsam will be 2.7"-3.2"(7-8cm), 1.6"-2"(4-5cm), 1.6"-2"(4-5cm) larger than the three measurements of the customer.

If the customer choose "loose", the three measurements (bust,waist and hip measurement) of cheongsam will be 3.2"-3.6"(8-9cm), 2"-2.4"(5-6cm),1.6"-2"(4-5cm) larger than the three measurements of the customer. If the customer want to wear clothes inside, please choose loose one.

Store Credit

• What is store credit?

Store credits are dollar credits offered to a customer by Rechishop.com (e.g. in the event of item exchanges, reimbursements, etc). You will be given a unique store credit number by our staff if you encounter any of the above circumstances. Store credits belonging to the customer are carefully recorded. The customer then has the leisure to redeem his store credits anytime from our website at their convenience. Simply insert your store credit number into our store credit field in our order form when you checkout. We will do the necessary billing adjustments when processing your order.

Order Status & Tracking

• What happens after I place my order?

Our ordering system immediately emails you a copy of your latest order once you've placed an order through our online order form. You will also receive another email from us in about 4-5 business days to inform you of the status of your order. Please ensure that you are using your correct email account to view your email copy(i.e. the same email address you specified when filling out our online order form).

• I made a mistake in my order, how do i fix it?

Once the order has been submitted, you cannot amend it. Please inform us via email as soon as possible of any changes or cancellations. The email address is service@rechishop.com

• How do I cancel an order?

You may only cancel an order prior to it being shipped out.

A deduction of 5% bank service fee will be imposed for cancelled orders to offset the charges of online credit card payment gateways. We shall not be able to process a cancellation once your order has been shipped out.

• I haven't received any information about the status of my latest order. Is there a problem?

You should have received an acknowledgement approximately the status of your order in about 4-5 business days after you had placed your order. This message will inform you whether your package has been dispatched or of available options in the rare event that your order cannot be processed. Please ensure that you are using the correct email account to view our acknowledgement email directed to you(i.e. the same email address you specified when filling out our online order form).

• I received your message that my goods had been shipped out. I still haven't received my package within the time you specified. What's wrong?

We usually need 4-5 working days to process your order before it is shipped out. Once it's shipped, it will take another 10-15 working days for your package to arrive at its shipping address. Packages on express deliveries will take about 3-4 working days in shipping time to reach the recipient. In the rare event that the recipient faces unexpected delays in receiving our products, this could be due to a customs holdup. These holdups are usually temporary before the goods are re-released to the recipient. The holdups are part of random checks conducted by customs staff to ensure that packages originating from overseas do not contain harmful ammunitions or chemical products. Please allow a grace waiting period of about 1 week if there happen to be cases of such unusual delays. After which, you can always contact us again for help.

• What happens in the event of lost packages?

Although we offer 3 types of delivery methods, we would suggest delivery by 'Express' posting to avoid disappointments. (See Shipping Information) In an effort to further your shopping experience with us, RechiShop.com has decided to protect customers on any loss of packages sent to you via UPS,DHL or EMS. For Stardard posting, simply wait 3 months, so we can determine and confirm that the package has been lost, and we will reimburse you a full store credit up to the value of the product that you chose. For EXPRESS deliveries, it may take up to 1 month to claim for reimbursements. We remain as always 100% dedicated to customer service.
For those who selected 'Stardard' postings as a choice of delivery, RechiShop.com CANNOT be held accountable for loss of packages caused by your local postal systems.

Promotions

• What is a promotion code and how do I use it?

Whenever you receive a special offer for purchases at Rechi Shop, you will also receive a promotion code to use. This code lets us know that the special offer should be applied to your order. Using the code is easy. Just shop and check out as you normally would. When you get to the show bag items page of checkout, eEnter your promotion code in the space provided and complete the checkout process.

• What is a free gift and how do I use it?

On holiday or occasional weekend promotion,Rechishop.com are making a special offer-- free gift.When you make a purchase at RechiShop.com and the order amount over specified amount or quantities,you shopping bag will be automatically added the free gift.Please note that you will be charged extra shipping cost which is caused by the free gift,Although you are able to remove from your shopping bag while you are not willing to accepted it.

Product Care

• How to maintain cheongsam?

Nowadays most cheongsam women wear are made of brocade, which can't be washed with water, nor can it be washed by washing machine. You'd better send it to the special laundry.

Be careful when you wear it. Don't let oil, coka or lipstick stain on your clothing, for it's difficult to clean such substance and even the laundry can't clean it completely. Don't wear the same cheongsam for several days. Be careful of the sharp-pointed objects so as not to make hole or hook silk out of the cheongsam. Don't roll the sleeves up for convenience. If you smear your new cheongsam carelessly, you can iron the stain with a wet cloth under it. The dust will cling to the cloth and in this way the cheongsam can not only be cleaned but also ironed.

Cheongsam should be hung up with a wide hanger if you don't wear it. Make sure that the shoulders should be propped properly. Before putting it into the wardrobe, remember put moth-resistant pills. But the camphor balls, which will make the bleached light-colored silk clothes become yellow, shouldn't be applied.

• The maintenance of the Fabric and clothes.

-1. The maintenance of the clothes made of synthetic fiber and blending fabric

Firstly, wash it in plain water. Then use the weak basic detergent with the water temperature under 40 degree centigrade. Dry it by hands gently instead of using washing machine. Straighten the clothes and hang it in cool and well-ventilated places. Don't expose it in the sun. The ironing temperature should not be high (the Fabric containing chlorofibre: under 70 degree centigrade; the Fabric containing acrylicfibre: under 100 degree centigrade.) If it is a bright-colored fabric, the ironing temperature should be lowered moderately. Don't use much force when ironing the clothes and keep the electric iron moving constantly. Pad is needed to prevent the fabric from softening. (The Fabric containing vinylon can't be ironed with water) Store it after drying and cooling.

-2. The maintenance of the clothes made of silk

Wash the Fabric and clothes made of silk with neutral detergent. Wash it gently by hand instead of using the washing machine. Dry it in the cool places. Never expose it in the sun. When the clothes are dried practically, iron it with a white cloth pad. The ironing temperature can be a little high but don't squirt water on it in case that watermark will be left. Dry it before you store it. Don't put moth-ball in the light-colored bleached fabric for fear that it will make the fabric yellow.

-3. The maintenance of the clothes made of the cotton

After washing the clothes with the weak basic detergent, rinse it in plain water. Don't brush it forcefully in case that it will pill. Don't expose it in the sun too long. The ironing temperature should not be high. You'd better put a white cloth pad on the clothes when ironing. Store it after drying and cooling.

-4. The maintenance of the clothes made of Wool fabric

Wash it with neutral detergent in the lukewarm water. Don't soak it in the boiling water. Wash it by hands gently. Then dry it in the well-ventilated places. Put a wet pad under when ironing. The Fabric containing chemical fiber shouldn't be high-temperature ironed or ironed repeatedly. When you store it, please keep it dry and moth proof it. You'd better hang it up.

My Account

• Why do I need a account and is it security?

ReshiShop.com stores your personal information, allowing you to checkout even faster, track orders, receive optional email updates, and create address lists and gift reminders.You might also choose shopping without creating accout.Your infomation will be in safe and confidential. Please see our privacy policy.

• When I forgot my password,What would I do?

Enter your email address and billing phone number, then click "submit". We will email you shortly so that you can reset your password to a new one. Forgot your password, click here

• What is the V.I.P Member? What the benefit of it?

Our valued repeat customers have purchased over US$150.00 will automatically be a V.I.P member. As a V.I.P member,you can take advantage of

  1. A 5% ~ 20% (basis on your member level) discount on each order .
  2. Get free coupon code on holiday.
  3. Free gift on occasionally special offers.

Technical Problems

• I am having trouble ordering. What's wrong?

Our website requires that your browser can accept cookies. In the Tools section of your browser, please make sure that you have activated this option.

• Why isn't my browser working?

Our server uses secure encryption. This requires an SSL compliant browser like Netscape Navigator 3.02 or later, or Microsoft Internet Explorer 3.02 or later.

• Why is your site so slow?

Our web store runs on very high bandwidth provided by www.h4hosting.com! If you experience slow transfers, the problem may only be temporary. If the problem persists, please feel free to contact support@rechishop.com.

Others

• Can you send a catalog so that I can order offline?

We are very sorry that we do not have any printed catalogs that we can send you. All our products are displayed on our website and we take orders online.

• I am required to pay tax or duty fee for importation of goods by the shipping company or customs. Can you reimburse me?

Rechi Shop does not take responsibility for any additional fees or charges imposed by your local authorities when bringing in goods from other countries. Kindly check with your local authorities on the costs and rules when buying goods from overseas.